Frankie Romero

Customer Success Leader, Systems Architect & Creative Director

Frankie at her favorite restaurant, mid-sip, with a bowl of pasta
me + my favorite pasta.

A few quick notes.

By day I work as a Sr. Customer Success Manager in the PropTech space, where I guide customers through complex rollouts and turn what they need into results they can feel. Along the way, I build the AI workflows and operating systems that help teams do their best work without the chaos.

When I’m not hanging out with my daughters and my dog, Ruby, I’m usually chasing the creative ideas floating around in my mind and bringing them to life.

01 · Vickie

My CS brain, as a universe.

Every account, signal, and handoff mapped into one calm system. AI does the busywork. Humans keep the connection.

See Vickie

02 · Whorl

Pull in what moves you.

A place to curate the references that shape your taste, with every source intact.

See Whorl

03 · Benni

Selective, on purpose.

Small circles of five, chosen together. Trust comes from who you let in, not how many.

See Benni

Field notes

  • I notice patterns before they become problems.
  • I look at the whole picture so it actually makes sense.
  • Ugly tools and messy processes keep me up at night.
  • I think best by putting things together visually.
Instant photo of Ruby, Frankie's black and tan dog
Ruby.

brain map.

the landscape on the front page, basically:

  • the field · creative expansiveness (always growing something)
  • the constellation · my CS brain as a universe (Vickie)
  • the beam · visual gravity, pulling in what moves you (Whorl)
  • the saucer · high-trust, selective on purpose (Benni)

rigor in the sky, wonder on the ground.